SRV
Windows Server
Server administration, maintenance readiness, core services, and operational checks.
- Server support
- Patch readiness
- Service health
IT Support & Infrastructure Professional · Regina, Saskatchewan
Reliable IT infrastructure support for modern Canadian teams.
I help keep systems dependable by combining Windows Server, Azure, Microsoft 365, networking fundamentals, careful troubleshooting, and practical automation.
Azure
Administrator Associate
Focus
Infrastructure Support
Location
Regina, SK
Ahmad Niknam
IT Infrastructure & Azure Professional
Regina, SKAZ-104 Certified
About
IT support and infrastructure professional focused on reliable systems, clear troubleshooting, and practical operations.
Ahmad Niknam is based in Regina, Saskatchewan, Canada and brings hands-on experience across systems support, Windows Server, networking, Microsoft 365, Azure, Intune, PowerShell, and technical documentation.
Ahmad helps organizations keep technology dependable through hands-on systems support, Windows Server administration, network troubleshooting, Microsoft 365 and Azure support, endpoint operations, and clear documentation.
He is well suited for employers looking for a calm, accountable IT professional who can support users, maintain infrastructure, troubleshoot carefully, document clearly, and contribute to hybrid Microsoft environments.
Infrastructure that stays dependable
Ahmad brings a steady, operations-first mindset to Windows Server, Active Directory, networking, Microsoft 365, Azure, and hybrid environments.
Cloud administration with practical judgment
He works with Microsoft Azure, Microsoft 365, and Intune in ways that support real business needs, not unnecessary complexity.
Automation that improves daily support
PowerShell, health checks, reporting, and readiness workflows help reduce repetitive manual work and make issues easier to see.
Clear documentation for better handoffs
Technical documentation, runbooks, and service notes are treated as part of the solution, especially in busy support environments.
Skills
Real infrastructure and support skill areas
Focused categories for Windows Server, Active Directory, networking, Azure, Microsoft 365, Intune, PowerShell, troubleshooting, documentation, and hybrid infrastructure.
AD
Active Directory
User, group, access, and directory support for Microsoft environments.
- Users and groups
- Access support
- Directory operations
NET
Networking
Practical network support across DNS, DHCP, connectivity, and site issues.
- DNS / DHCP
- Connectivity
- Network triage
AZ
Azure
Azure administration fundamentals with a focus on reliable, cost-aware operations.
- VM administration
- Resource review
- Cost awareness
M365
Microsoft 365
User-focused support for Microsoft cloud productivity and collaboration services.
- Account support
- Service support
- Tenant operations
INT
Intune
Endpoint management awareness for device support and modern workplace operations.
- Device support
- Policy awareness
- Endpoint operations
PS
PowerShell
Automation and reporting scripts that make infrastructure work more repeatable.
- Health checks
- Reporting
- Support automation
FIX
Troubleshooting
Structured diagnosis for user, endpoint, server, cloud, and network issues.
- Root cause analysis
- Incident triage
- Escalation clarity
DOC
Documentation
Clear notes, runbooks, and operational records that improve handoffs.
- Runbooks
- Support notes
- Process clarity
HYB
Hybrid Infrastructure
Support mindset across on-premises systems, Microsoft cloud services, and users.
- On-prem and cloud
- Operations support
- Reliability focus
Projects
Practical IT automation and infrastructure projects
A focused set of projects that show Ahmad's ability to turn everyday infrastructure problems into clear checks, reports, and support workflows.
01
Portfolio ProjectHybrid Network Correlator
A portfolio project for connecting troubleshooting signals across network devices, servers, and support notes so recurring connectivity issues become easier to investigate.
Turns scattered network observations into clearer support evidence.
NetworkingHybrid InfrastructureTroubleshooting
View on GitHub02
Portfolio ProjectServer Health Sentinel
A Windows Server health reporting project focused on uptime indicators, disk capacity, service status, and early warning checks for support teams.
Helps identify capacity and service issues before they become escalations.
Windows ServerPowerShellOperations
View on GitHub03
Portfolio ProjectWindows Server Patch Readiness Checker
An operations-focused workflow for validating reboot status, available disk space, critical services, and maintenance notes before scheduled Windows Server patching.
Reduces maintenance risk with repeatable pre-patch checks.
PatchingOperationsDocumentation
View on GitHub04
Portfolio ProjectAzure VM Cost and Idle Resource Reporter
An Azure administration project designed to identify idle virtual machines, summarize utilization signals, and support more responsible cloud cost decisions.
Connects Azure administration with practical cost awareness.
AzureCost AwarenessAutomation
View on GitHubExperience
Honest infrastructure and systems support experience
Recruiter-friendly experience areas without invented employers: multi-site technical support, server and network operations, user troubleshooting, documentation, and operational reliability.
IT Infrastructure & Systems Support Experience
Hands-on systems support, infrastructure operations, and technical troubleshooting
Regina, Saskatchewan, Canada
Supports reliable IT environments across Windows Server, Active Directory, networking, endpoints, Microsoft 365, Azure, and day-to-day infrastructure troubleshooting.
- Maintains a reliability-first approach to server, endpoint, and user support work.
- Uses clear documentation and repeatable checks to reduce operational uncertainty.
Multi-site Technical Support
User support, endpoint assistance, access issues, and site connectivity triage
On-site, hybrid, and remote support contexts
Provides calm, structured support for users and technical environments where issues may involve endpoints, accounts, network access, Microsoft services, or escalation paths.
- Communicates clearly with users while working through practical troubleshooting steps.
- Documents incidents, fixes, and recurring patterns so future support is faster.
Server and Network Operations
Windows Server, Active Directory, DNS, DHCP, network fundamentals, and monitoring
Infrastructure support environments
Works across server and network operations with attention to service availability, maintenance readiness, access reliability, and infrastructure visibility.
- Supports Windows Server health, patch readiness, and service status review.
- Investigates connectivity, DNS, DHCP, and access-related issues with disciplined notes.
User Support and Troubleshooting
Practical support for Microsoft 365, endpoints, accounts, and daily IT issues
Business support environments
Combines technical diagnosis with service-minded communication to resolve user issues and keep teams productive.
- Handles support requests with clear prioritization, follow-up, and escalation judgment.
- Connects symptoms to likely causes across devices, accounts, network paths, and services.
Documentation and Operational Reliability
Runbooks, support notes, readiness checks, and infrastructure reporting
Hybrid infrastructure environments
Builds documentation and lightweight automation that make support work easier to repeat, audit, and hand off.
- Creates practical PowerShell checks and reports for infrastructure visibility.
- Treats documentation as part of the fix, not an afterthought.
Certifications
Certifications and professional credentials
Credentials that reinforce Ahmad's IT support, Azure administration, technical troubleshooting, workplace safety, and professional development background.
AZ
Microsoft
Microsoft Certified: Azure Administrator Associate
AZ-104
Cloud & Infrastructure
ITGoogle
Google IT Support Professional Certificate
Technical support foundations
IT Support
CA
Workplace Safety
WHMIS
Canadian workplace safety awareness
Workplace Safety
PDLinkedIn
Preventing Harassment in the Workplace
Issued April 2026
Workplace & Professional Development
Resume
Downloadable resume profile
A PDF-ready resume summary for IT Support, IT Technician, Systems Support, Junior Network Analyst, and Cloud Support opportunities.
Ahmad Niknam
IT Support & Infrastructure Professional and Microsoft Certified Azure Administrator Associate based in Regina, Saskatchewan. The downloadable resume is prepared around real strengths in Windows Server, Active Directory, networking, Microsoft Azure, Microsoft 365, Intune, PowerShell, troubleshooting, documentation, and hybrid infrastructure support.
- IT Support and Infrastructure Professional based in Regina, Saskatchewan
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Windows Server, Active Directory, networking, Microsoft 365, Azure, Intune, and PowerShell
- Projects focused on health checks, patch readiness, hybrid troubleshooting, and Azure cost visibility
Contact
Start a professional conversation
For IT support, infrastructure operations, Azure administration, Microsoft 365, systems support, and practical automation opportunities in Regina or remote-friendly Canadian teams.
Based in Regina, Saskatchewan
Ahmad is available for conversations with employers and teams looking for dependable IT infrastructure, Azure, Microsoft 365, user support, troubleshooting, and documentation capability.
Availability
Canadian IT opportunities
Best fit
Support, systems, Azure
Connect professionally
Use the resume download, email, GitHub portfolio, or LinkedIn placeholder to start a conversation about systems support, infrastructure administration, Azure operations, or IT automation work.
Email: Ahmadniknam@hotmail.com · LinkedIn URL coming soon.